Contact Us

We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

  • PHONE:
    • Cardholder Service
      • Canada and U.S.: 1.855.341.4643
      • International Collect: 1.515.343.8995
  • MAIL:
    • CARDHOLDER SERVICE
      Collabria
      PO Box 82029 RPO Connaught
      Calgary, AB T2R 0X1

      VISA PAYMENT ADDRESS
      Collabria Visa
      CP 6417 SUCC Centre Ville
      Montréal QC H3C 3L4

      MASTERCARD PAYMENT ADDRESS
      Collabria MasterCard
      CP 6300 SUCC Centre Ville
      Montréal QC H3C 3L2

  • EMAIL:
    • info@collabriacreditcards.ca
      THIS EMAIL ADDRESS IS NOT SECURE; PLEASE DO NOT INCLUDE YOUR ACCOUNT INFORMATION. If you have an account specific question, please contact Cardholder Service at 1.855.341.4643.

  • DISPUTE A TRANSACTION:
    • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your account to make sure they did not make the transaction. Second, contact the merchant where the purchase originated and request they review and correct the charge. Third, if you are unable to resolve your dispute with the merchant, please contact Cardholder Service at 1.855.341.4643 for assistance.
  • IF YOU SUSPECT FRAUD:
    • Call Cardholder Service immediately at 1.855.341.4643 to report any fraud.